Troubleshooting
No sound at all
- Check your phone is not muted and the media volume is up. Ringer volume and media volume are separate.
- Check the output routing on the player screen and select the headphones.
- If a sound will not stream, check your connection. Frequencies work offline, sounds do not unless downloaded.
- Force close the app and reopen it.
- Confirm the app has permission to play audio and is not being throttled by battery saver mode.
- If only one ear plays on a Solfeggio tone, that is the sync button rather than a fault. Tap the middle button to sync both ears.