THE HIGH FREQUENCY HELP CENTER
Help Center: A little guidance.
A better experience.
From your first connection to your next favorite session.
FIND YOUR WAY
What can we help with?
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What the product is, the one concept that makes everything else click, and your first session.
Explore guides ↗The Headphones
Pairing, wearing them correctly, the physical buttons, charging, and care.
Explore guides ↗Home Screen and Sounds
The daily recommendation, the sound library, mixing, and the creator tracks.
Explore guides ↗The Frequency Generator
The core of the product. Brainwave states, Solfeggio tones, custom hertz, and the frequency library.
Explore guides ↗AI Meditation Generator
Generate a guided meditation about anything in seconds, adapt it live, and turn it into affirmations.
Explore guides ↗Create Your Frequency
The studio for building your own frequency and sound sequences. Releasing soon.
Explore guides ↗Your Profile and Community
Streaks, listening time, the leaderboard, and uploading your own tracks.
Explore guides ↗Settings, Reminders and Extras
Notifications, scheduled listening, downloads, the breathing exercise, and the smaller features people miss.
Explore guides ↗Premium, Billing and Promo Codes
What premium unlocks, what it costs, redeeming codes, and managing your subscription.
Explore guides ↗Orders, Shipping and Tracking
Where your order is, how the estimate is calculated, and what happens if it takes longer than expected.
Explore guides ↗What to Use, and When
Practical starting points for sleep, focus, anxiety, meditation, training, and recovery.
Explore guides ↗Troubleshooting
Fixes for the problems people actually run into.
Explore guides ↗Safety and Who Should Be Careful
Read this before your first session, particularly if you have a seizure disorder or a medical condition.
Explore guides ↗Glossary
Plain-language definitions for every term the app uses.
Explore guides ↗Still Stuck
How to reach a human and what to include.
Explore guides ↗A HUMAN, WHEN YOU NEED ONE
Still stuck?
Share your device, app version and what happened. For an order, include your order number.