Orders, Shipping and Tracking
Where your order is, how the estimate is calculated, and what happens if it takes longer than expected.
Tracking your orderWhat each tracker stage meansHow your delivery estimate is calculatedWhy we ship in batchesStandard processing and delivery timesChanging your address or cancellingReturns and the 30-day guaranteeRefund timelineDamaged or defective on arrivalBefore you file a chargebackShipping protection claims (lost, stolen, damaged)
A HUMAN, WHEN YOU NEED ONE
Still stuck?
Share your device, app version and what happened. For an order, include your order number.