Orders, Shipping and Tracking
Refund timeline
| Step | Timeline |
|---|---|
| Return initiated | We respond within 24 hours |
| Return received at our facility | 1 to 5 business days after you ship |
| Inspection and processing | 1 to 3 business days after receipt |
| Refund issued to payment method | 5 to 10 business days after processing |
| Total, initiation to refund | Roughly 10 to 20 business days |
Your bank or card issuer controls the last step, so the money can take a few extra days to appear after we issue it.