Damaged or defective on arrival

Use the Contact Us form straight away with your order number, photos of the damage or defect, and a short description of what is wrong.

We send a replacement at no cost to you. If a replacement is not available, we issue a full refund including the original shipping cost.

You do not need to send the damaged product back unless we specifically ask for it.

Damaged or defective product claims must be made within 30 days of delivery, matching the return guarantee window.